Key terms of sale
The seller is A.P.A sp. z o.o., ul. Cieszyńska 50/9, 43-300 Bielsko-Biała, Poland, tax ID (NIP) 5472237195, e-mail: [email protected], phone +48 695 056 835.
- Prices in the shop are final (gross) prices. The seller is exempt from VAT, so no VAT is added to the prices.
- Our products are made by hand. Production and shipping take 2 to 4 weeks, depending on the current order queue.
- We offer the colours of our collection, and we can also make a product to order in any colour from the NCS palette.
- Consumers may withdraw from the contract within 14 days of receiving the product, without giving any reason, by sending a statement by e-mail to [email protected] or in writing to the seller’s address (the form below may be used).
- The buyer bears the direct cost of returning the product.
- The seller refunds the consumer without undue delay and no later than 14 days after receiving the withdrawal statement, including the cost of delivering the product to the consumer up to the cheapest standard delivery offered in the shop. The seller may withhold the refund until the product has been received back or proof of its return has been provided.
- For purchases made by businesses that do not have consumer rights, delivery costs are not refunded.
- The right of withdrawal does not apply to products made to the buyer’s specifications, in particular in an individually ordered colour from the NCS palette (Art. 38(3) of the Polish Consumer Rights Act).
The online store operating at www.voglio.pl is run by A.P.A sp. z o.o., with its registered office at Bielsko-Biała 43-300 Ul. Cieszyńska 50/9, NIP 5472237195, e-mail: phone [email protected] number: +48791289599 or +48695056835 GENERAL INFORMATION: 1. The online store voglio.pl sells goods to customers who are natural or legal persons and entities that do not have legal personality. 2. All prices stated in the offer sent to the Customer are gross prices, expressed in Polish zlotys (PLN) or in euros (EUR), according to the currency selected in the shop. The seller is exempt from VAT, so no VAT is added to the prices. The prices do not include the delivery costs of the ordered goods. 3. The sales document for goods is an invoice. DESCRIPTION AND PHOTOS OF PRODUCTS: 1. All information regarding the goods, other informational or advertising materials, as well as information contained on the website www.voglio.pl, addressed to recipients and potential customers, do not constitute an offer within the meaning of the law; they are solely an invitation to enter into negotiations. 2. The photos of the products are illustrative and may differ from the actual appearance of the item. This does not, however, change their properties in any way. 3. Information about the products is not an indication of their availability. § 1 ORDER: 1. Orders in the store can be placed through the website voglio.pl 2. The order must be placed correctly by filling out the order form that specifies the exact product specifications, including in particular: a) the type of product, b) its color scheme c) the surface finish. 3. The moment of concluding the sales agreement is the moment of confirming the purchase on the website www.voglio.pl and making the payment. 4. The fulfilment of the order is subject to providing the full details from the order form, i.e. name, surname, data necessary for issuing an invoice, delivery address or information about its receipt, as well as e-mail address and phone number enabling verification of the reliability of the submitted order. 5. Orders can be placed 24 hours a day, all year round. 6. The store may refuse to fulfill the order in the following cases: a) incorrect or partial completion of the order form (for orders submitted electronically); b) if the transfer is not paid in full within the specified time; c) the shipment is not picked up by the courier; d) the delivery option selected is incorrectly indicated. 7. The term of execution of the order is calculated from the date of payment being received by the Seller and is 2 to 4 weeks, depending on the current order queue, unless the Seller specifies a different term of service or delivery of the product in the acceptance of the offer. The date of completion of the order is considered to be the date when the product is made available to the Ordering Party or the order is delivered to the Customer. 8. The Store reserves the right to withdraw certain products from sale, change the prices of products and services, and conduct and cancel promotional campaigns. 9. The shipment is delivered to the address indicated by the Customer in the order. The proof of purchase in the form of an invoice or a receipt is provided via electronic mail or by mail to the address indicated in the order, or attached to the shipment. § 2 PAYMENT: 1. The Buyer makes payment using the online payment system. 2. The store reserves the right to refuse to fulfill the order at any stage of its execution, in the event of unavailability of the ordered product, impossibility of its production, or due to other important economic or logistical reasons. This applies in particular to the case where, due to a mistake or a technical defect, an obvious and flagrant discrepancy between the price or calculation presented and the reality of the product would occur. 3. In the case specified in paragraph 3, all fees paid by the Customer shall be refunded. The Customer shall not claim any claims in this regard. § 3 DELIVERY: 1. The store delivers packages to the buyer by courier or own transport. 2. There is also the option to pick up the goods in person after earlier arranging the address and date. 3. Upon receiving the goods, it is necessary to check that the goods match the invoice and order and that there are no signs of damage. a. In the event of a claim of damage or lack of goods, a damage or discrepancy report must be prepared in the presence of the driver. b. Only on the basis of the damage or discrepancy report received, signed by the courier or driver, will the goods be replaced with a full-value replacement. § 4 CANCELLATION OF THE ORDER: 1. After submitting a standard order, you can cancel the order by phone or by email the same day until 17:00 or the next working day until 12:00. 2. Orders that have already been sent to the Buyer’s address cannot be cancelled. 3. In the case of purchasing goods and not receiving them, the buyer will be charged the cost of the courier delivery both ways. § 5 REKLAMATIONS: 1. Complaints must be submitted in writing to A.P.A sp. z o.o. with its registered office in Bielsko-Biała, 43 - 300, ul. Cieszyńska 50/9. The basis for initiating the complaint procedure is the possession of an invoice or a receipt or other accounting and financial document. 2. In the case of an unjustified complaint or damage to the product caused by the user, all costs of the complaint procedures are covered by the Client. 3. The photos of the products posted on the website may differ from the actual state, therefore they cannot be a basis for a complaint regarding the purchased product. 4. The buyer is obliged to file a complaint with the carrier in the event of noticing damage to the shipment or its packaging. In the above case, the Buyer is obliged, under the risk of refusing to accept the complaint, to write down the damage report on the carrier’s printout and send a copy of this printout to the Seller, to the e-mail address: 5 [email protected]. The Seller will inform the Buyer in writing within 14 days of the date of receipt of the carrier’s damage report or the complaint report, whereby the Buyer undertakes to make the defective goods available to the Seller for inspection at any time at the Seller’s request. If the goods have been processed or used, the Seller’s liability for defects in the goods under warranty and guarantee expires. 6. If, in the Seller’s or the Producer’s opinion, a technical expert opinion is required to determine the defects, the Seller will take a position regarding the defect of the goods after obtaining the appropriate expert opinion, and in such case the expiration of the 14-day period for resolving the complaint does not automatically mean its acceptance. 7. If the complaint is deemed justified, the Seller may, at its discretion, either replace the goods with a new one that is free from defects or remove the defect. Resolving complaints in the aforementioned manner excludes the possibility of the Buyer claiming further compensation. 8. If, among the goods sold, only some are defective and can be separated from the defect-free goods, the Buyer’s right to cancel the order or withdraw from the order is limited solely to the defective goods. 9. Until the complaint is finally resolved, the Buyer is obliged to store the defective goods in a proper manner, preventing any possible damage or defects, in accordance with the requirements presented in the Product Card. 10. If, due to a physical defect in the goods, the Buyer withdraws from the contract regarding the execution of his order or requests the delivery of a defect-free product instead of defective goods, he may not return the goods without the Seller’s prior written consent. 11. The amount of claims arising from a complaint may not exceed the value of the goods subject to the complaint. § 6 FINAL PROVISIONS: 1. Placing an order constitutes acceptance of these regulations. 2. The entity operating the store is not responsible for interruptions in the use of the online store caused by technical reasons (maintenance, inspection, replacement of equipment, etc.) or other factors beyond its control. 3. This Terms of Use comes into effect on the day it is posted on the online store at www.voglio.pl and is valid for an indefinite period. 4. The entity operating the store reserves the right to change this Terms of Use. 5. In matters not regulated by these regulations, the provisions of the Civil Code and the Act on the Protection of Consumer Rights and the Act on the Protection of Personal Data apply.
Termination of a contract concluded at a distance
………………………………………… Place, date
A.P.A sp. z o.o.
Cieszyńska Street 50/9
43-300 Bielsko-Biała
Name and surname of the client; ………………………………………………………
Address: ………………………………………………………………………………
Declaration of withdrawal from a distance contract I declare that, pursuant to Article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 24 June 2014), I withdraw from the sales contract dated ………… regarding the purchase of…………………………………….
Please have the price refund for the purchase of the goods transferred to the bank account held by ……………… with the number ………………………………………………………………………………
At the same time, I inform you that the purchased goods will be returned by me under the conditions specified in the Terms and Conditions of the Voglio.pl Store.
Signature