The online store at www.voglio.pl is run by Paulina Lenartowicz based in Bielsko Biała 43-300 at ul. Cieszyńska 50/9, NIP 9372649227, e-mail: art.voglio@gmail.com phone number: +48791289599 or +48695056835 GENERAL INFORMATION: 1. The voglio.pl online store sells goods to customers who are natural or legal persons and entities not having legal personality. 2. All prices given in the offer sent to the Client are gross prices, expressed in Polish zlotys (PLN). The given prices also do not include the costs of delivery of the ordered goods. 3. The sales document for the goods is a VAT invoice. DESCRIPTION AND PHOTOS OF PRODUCTS: 1. Any information about the goods, other information or advertising materials, as well as information contained on the website www.voglio.pl, addressed to recipients and potential customers, do not constitute an offer within the meaning of the law, they are only an invitation to negotiate . 2. The photos of the products are only demonstrative and may be different from the real look of the products. However, this never changes their properties. 3. Information about products is not information about their availability. § 1 ORDERS: 1. Orders in the store can be placed via the website voglio.pl 2. The condition of the contract is the correct completion of the order form specifying the exact specification of the product, including in particular: a) product type, b) its colors c) surface finish . 3. The moment of concluding the sales contract is the moment of confirming the purchase on the website www.voglio.pl and making the payment. 4. The condition of the contract is to provide full data from the order form, ie name, surname, data necessary to issue an invoice, delivery address or information about its receipt, e-mail address and telephone number, enabling verification of the accuracy of the order. 5. Orders can be placed 24 hours a day, all year round. 6. The Store may refuse to execute the order in the event of: a) incorrect or partial completion of the order form (for orders placed electronically), b) if the transfer is not made within the indicated time, c) the parcel is not collected from the courier. d) the choice of delivery option is incorrectly indicated. 7. The order completion date is counted from the date the payment is credited to the Seller's account and is 31 business days, unless the Seller selects a different date for service or product delivery in the mode of accepting the offer. The date of execution of the order is the date of placing the product at the disposal of the Ordering Party or sending the order to the Customer. 8. The store reserves the right to withdraw some products from sale, change the prices of products and services, and to conduct and cancel promotional campaigns. 9. The shipment is delivered to the address indicated by the customer in the order. Proof of purchase in the form of a VAT invoice or a receipt is sent by e-mail or by letter to the address indicated in the order, or attached to the shipment. § 2 PAYMENT: 1. The Buyer makes the payment in the on-line payment system. 2. The store reserves the right to refuse to process the order at any stage of its implementation, in the event of unavailability of the ordered goods, inability to produce them or due to other important economic or logistical reasons. This applies in particular to the case where, due to a mistake or technical defect, there would be an obvious and gross non-compliance of the price or calculation, as well as the data of the presented product with reality. 3. In the case specified in sec. 3, all fees paid by the Customer are refundable. The customer will not make any claims in this respect. § 3 DELIVERY: 1. The shop delivers parcels to the buyer by courier or own transport. 2. It is also possible to collect the goods in person after prior arrangement of the address and date. 3. Upon receipt of the goods, it is necessary to check whether the goods comply with the invoice and order and whether they show any signs of damage. a. in the event of damage or lack of goods, a damage or discrepancy report should be drawn up in the presence of the driver. b.Only on the basis of the received damage or discrepancy report signed by the courier or driver, the goods will be replaced with a full-fledged one. § 4 CANCELLATION OF THE ORDER: 1. After sending a standard order, you can cancel the order by phone or e-mail on the same day by 5:00 p.m. or on the next business day by 12:00. 2. You cannot cancel orders that have already been sent to the Orderer's address. 3. If the goods are purchased and not picked up, the buyer will be charged for the courier both ways. § 5 COMPLAINTS: 1. The complaint is submitted in writing to Paulina Lenartowicz based in Bielsko Biała 43-300 at ul. Cieszyńska 50/9. The basis for initiating the complaint procedure is having a VAT invoice or receipt or other accounting and financial document. 2. In the event of an unjustified complaint or damage to the goods due to the user's fault, all the costs of the complaint procedures are covered by the Customer. submitting a complaint to the carrier in the event of noticing damage to the shipment or its packaging. In the above case, under pain of refusal to accept the complaint, the Buyer is obliged to write down a damage report on the carrier's print and send a copy of this print to the Seller at the e-mail address: art.voglio@gmail.com 5. About the procedure and method of complaint proceedings The Seller shall inform the Buyer in writing within 14 days from the date of receipt of the protocol of damage to the carrier's shipment or the complaint protocol, while the Buyer undertakes to make the defective goods available in the delivery condition for inspection by the Seller at his request. If the goods have been processed, used, the Seller's liability for defects in the goods under the guarantee and warranty expires. 6. If, in the opinion of the Seller or the Manufacturer, technical expertise is required to identify defects, the Seller will take a position regarding the defectiveness of the goods after obtaining the relevant expertise, and in such a case, the expiry of the 14-day period for considering the complaint does not automatically mean its acceptance. 7. If the complaint is considered justified, the Seller may, at its own discretion, either replace the product with a new one, free from defects or remove the defect. If the complaint is handled in the above-mentioned manner, the Buyer cannot demand further compensation. 8. If only some of the goods sold are defective and can be detached from defect-free goods, the Buyer's right to cancel the order or withdraw from the order is limited only to the defective goods. 9. Until the complaint is finally considered, the Buyer is obliged to store the goods under complaint in a proper manner, preventing its possible damage or the occurrence of shortages, in accordance with the requirements set out in the Product Card. 10. If, due to a physical defect of the goods, the Buyer withdraws from the contract regarding the performance of his order or requests the delivery of a defect-free goods instead of the defective goods, he may not return the goods without the prior written consent of the Seller. 11. The amount of claims under the complaint may not exceed the value of the goods subject to the complaint. § 6 FINAL PROVISION: 1. Placing an order is tantamount to accepting these regulations. 2. The entity running the store is not responsible for any interruptions in the use of the online store due to technical reasons (maintenance, inspection, replacement of equipment, etc.) or other reasons beyond its control. 3. These Regulations come into force on the date of its placing in the online store at www.sklepzbetonem.pl and is valid for an indefinite period. 4. The entity running the store reserves the right to amend these regulations. 5. In matters not covered by these regulations, the provisions of the Civil Code and the Act on the protection of consumer rights and the Act on the protection of personal data shall apply.

Withdrawal from a distance contract

………………………………………… Place, date

Paulina Lenartowich Voglio Krakowska 60 43-300 Bielsko-Biała

Customer's first and last name; ………………………………………………………

Address: …………………………………………………………………………………

Declaration of withdrawal from a distance contract I declare that pursuant to art. 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014), I withdraw from the sales contract of ... ........... regarding the purchase of .................. …………………….

Please, that the refund of the price for the purchase of the goods be transferred to the bank account kept by …………. …… with the number …………………………………………………………………… …………. ……

At the same time, I would like to inform you that the purchased goods will be returned by me under the conditions specified in the Regulations of the Voglio.pl Store

Signature